Refund policy

At AmandlaVolt, we are committed to ensuring your satisfaction with every purchase of Keyboards, Mice, and Headphones. If you are not completely satisfied, our straightforward refund policy is designed to make the process easy and transparent.

Eligibility for Refunds

You may request a refund within 30 days from the date of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Please note that software, downloadable products, and items marked as "Final Sale" are not eligible for refunds.

How to Initiate a Refund

To start a refund request, please email us at [email protected] with your order number and a brief description of the issue. Our support team will review your request and provide instructions for returning the item. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned packages.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please note that original shipping costs are non-refundable, and you are responsible for return shipping fees unless the item is defective or incorrect.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the issue. We will arrange a replacement or full refund, including any shipping costs, at no additional charge to you.

Exchanges

We do not offer direct exchanges. If you need a different item, please initiate a refund for the original purchase and place a new order on our website.

Contact Us

For any questions regarding this refund policy, please email us at [email protected]. We are here to help and will respond to your inquiry within 24 hours.